Case Studies    

Automated Toner – Mobile Phone Retailer

Customer Profile
Retail cell phone provider with multiple locations in multiple states across the US. 250+ Locations in retail store fronts to kiosks. Stores vary from one MFP printer up to a 6 printer mix of MFP and color network printers. High volume printing of contracts and customer facing storefront labels.

Customer Requirements
The ability to troubleshoot the stores if any printer failure occurs and have the site back up and running Next Business Day. Eliminate the high volume calls due to printer issues from bogging down the internal help desk so the help desk can work on more "mission critical" needs. Customer also wanted a single source vendor for toner with automated toner ordering

Automated Toner's Solution
Automated Toner met with the customer to understand requirements of the organization. Assigned local primary techs assuring the customer would feel at ease knowing that their printers will be online by Next Business Day. An evergreen yearly Monthly Maintenance Contract (MMC) agreement was put in place for 8 hour on-site repair service which includes parts, labor, travel and shipment. The only items not covered are the items the manufacturer deems a consumable such as toner or maintenance kits. Automated Toner installs maintenance kits at no charge while under agreement if the kit is purchased from Automated Toner. Printers can be removed from agreement as needed. Automated Toner also provides customer toner and other consumables as needed. Automated Toner's software has been added to the network for monitoring of the printers to allow for automated toner ordering.

Benefits
Automated Toner has maintained full uptime for all printers under agreement for 2 years at this time.

Customer has realized both hard and soft cost savings from:

Dramatically lower cost alternative to refreshing printers by maintaining legacy gear

Frees up IT staff from having to deal with printer issues

Lower cost premium remanufactured Toner

Labor costs fully eliminated for toner management

Shipping costs fully eliminated

No cost, simplified recycling process

Eliminated wasted time in ordering toner for multiple brands of printers

Resources

Automated Toner Account Executive crafted solution

Automated Toner Call Center crafted operational mechanics with customer's IT staff