Case Studies    

We Fix Any Laser – Banking

Customer Profile
Regional bank. Headquarters with 30 branches. In acquisition mode; adding more branches as the FDIC allows. Multiple laser printers per branch – approximately 100+ lasers currently. Small IT staff based out of headquarters, whose main focus is on-boarding new branches. No local IT support.

Customer Requirements
Mission critical environment. No backup printers in the event of failure. Require immediate service when a laser printer fails.

We Fix Any Laser Solution
We Fix Any Laser met with customer to understand the requirements and tailor our laser printer repair solution to their organization. Assigned local primary and secondary techs assuring the customer would feel at ease knowing that their printers will always be online. Assured customer that the same technicians would be providing service so that the technician and local staff were familiar with each other. An evergreen yearly Monthly Maintenance Contract (MMC) agreement was put in place for 4 hour on-site repair service which includes parts, labor, travel and shipment. The only items not covered are the items the manufacturer deems a consumable such as toner or maintenance kits. We Fix Any Laser installs maintenance kits at no charge while under agreement if the kit is purchased from We Fix Any Laser. Printers can be removed from agreement as needed. We Fix Any Laser also provides customer toner and other consumables as needed.

Benefits
As the branch count grows, We Fix Any Laser has maintained full uptime for all printers under agreement for 18 months at this time. Customer has realized both hard and soft cost savings from:

Dramatically lower cost alternative to refreshing printers by maintaining legacy gear

No loss of productivity; printers are critical to a banking operation

Frees up IT staff from having to deal with printer issues

Resources

We Fix Any Laser Field Services crafted solution

We Fix Any Laser Call Center crafted operational mechanics with customer's IT staff